Customer security tips

TOP TIPS TO PROTECT YOURSELF ONLINE
Remember that we will never ask for your Internet Banking password, login details or PIN. If you receive any request for this information report it.

Report it
Don't use a password that can be easily guesses and never use the same password for Internet banking that you use for other websites.

If you receive an email or text message (SMS) that looks like it’s from Qatar Development Bank but makes you suspicious, forward the email or send a screenshot of the text message to security@qdb.qa

Please note:

Do not use this mailbox for any other questions or messages: The mailbox can only deal with emails where the QDB name is used without permission by fraudsters. Other types of email cannot be actioned.

It’s an automated mailbox so you won’t receive any personalised response: The only action we can take is to request the deletion of fraudsters’ email addresses and URLs. There may be delays as our partners process these requests.

Never email us any personal or account information (including card details and logon information).

Create a secure password

Limit the amount of personal information you share about yourself online to reduce the risk of identify theft and fraud.

Make your password as secure as possible:

Never let anyone else use your Internet Banking. Not even if you share a joint account. And never let anyone know your password or 2nd password (your 'memorable information').

Use a different password for every website. If your data is stolen from any of the sites you use and your passwords are the same, criminals will try them on other accounts (like bank accounts). This is often referred to as a “hack” or a “data breach” in the news.

Don’t use anything obvious. Choose carefully; don’t make it too short or easy. Don’t use your child or pet’s name, birthdays or anything else that can easily be guessed.

Create a strong password. An easy way to create a strong password is to combine three completely unrelated words. For example: Radio, $rate and 48thstreet together make Radio$rate48thstreet. (But obviously, don’t use this specific example).

Try not to write passwords down. If you have to – avoid writing them down in full, keep them in a safe place and don’t mention what they are for.

Don’t recycle passwords. Like going from password2 to password3.

Make it harder for criminals to access your computer, tablet and smartphone by protecting them with PINs and passwords. Use a different PIN and password for every device or for every site you visit.

If you think anyone else knows your Internet Banking password, report it immediately

Protecting your personal information online
Always update your computer, tablet and smartphone's operating system and web browser software. Always use anti-virus software to protect your devices.

Follow these simple tips to stay safe online:

Always think twice before sharing information online. Could a criminal use the information to guess your passwords or commit identity theft?

Set your account to private on social media such as Facebook, twitter. Don’t forget to check your privacy settings on websites like Facebook and Twitter regularly.

Only connect on social media with people you know in real life. Remember that your friends’ real accounts might be ‘cloned’ by a fraudster. If you’re not sure, contact your friend directly.

Check a person’s identity if you get a strange request on social media or by email. Remember that your friends’ real accounts might be ‘hacked’ by a fraudster. Don’t respond if you’re unsure who you’re talking to. Don’t send money or share your account details.

Be cautious when you register on other websites and forums. Personal information like your date of birth, mobile number, address and information about your family can used for identity theft and to hack your account.

Protecting your device

1- Avoid Viruses and Malware: YOU CAN KEEP MOST VIRUSES OUT IF YOU:
Keep up to date. Always keep your operating system (Like Windows or iOS), your internet browser (like Internet Explorer) and software up-to-date. See Update regularly for more information.

Use anti-virus software. Install it on your computer, keep it up-to-date and make sure it scans at least once a week, Act when prompted. Don't keep putting it off-it's there to protect you.

Listen to your anti-virus software. It should tell you when a site is unsafe to visit or a file is unsafe to open

Download carefully. Never download files and programs unless you are absolutely certain they are genuine and come for a source you trust. Always download mobile apps from official store such as App Store or Google Play.

Only sign in and pay on secure sites. The most secure sites have a green padlock in the address bar, and https:// at the beginning of the web address when the required personal or official information. These wont necessarily appear on pages that don't request for personal or financial information.

2- Update Regularly: KEEP OPERATING SYSTEMS, BROWSER AND SOFTWARE UP-TO-DATE
Most computers and routers have built-in firewalls, which protect your computer from some of the dangers on the Internet. Browser and software up to date.

It is important that you:

Have an anit-virus program installed to scan for viruses.

Never switch off your firewall(unless you're a computer expert and know what you're doing).

For more information on updates, anit-virus software and firewalls visit www.getsafeonline.org

3- Using WI-FI in public places: ONLY CONNNECT TO SECURE WI-FI
Never use the password that came with your Wi-fi router or hub. Change it to a strong password; something that no one can guess or use without your permission.

IF you use Wi-Fi on the go, make sure you're using a genuine, secure connection. Fraudsters can set yp hotspots in cafes and other public areas. If you want to use a company's free Wi-Fi, ask a staff member to show you which Wi-F- is their connection.

Its' good advice to never log into online accounts that store any payment or banking info (like Internet Banking, Paypal or online shopping sites). If you are using public or free Wi-Fi.

4- Report it: If you receive an email or text message (SMS) that looks like it’s from Qatar Development Bank but makes you suspicious, forward the email or send a screenshot of the text message to security@qdb.qa

Please note:

Do not use this mailbox for any other questions or messages: The mailbox can only deal with emails where the QDB name is used without permission by fraudsters. Other types of email cannot be actioned.

It’s an automated mailbox so you won’t receive any personalised response: The only action we can take is to request the deletion of fraudsters’ email addresses and URLs. There may be delays as our partners process these requests.

Never email us any personal or account information (including card details and logon information)

 

HOW WE PROTECT YOU

We use cutting-edge technologies to make sure you're safe. These Include:

State of the art fraud detection systems
Secure log-on and automatic log-off
Extra checks when you set up a payment